One address, and a person reading it.
There is no ticket portal and no sales line. Everything comes to the same inbox, and it's answered within two working days.
Typical reply time: two working days, Monday to Friday, UK time.
What to write about
- Access. Ask for an account, or ask what access includes. The access page explains the process.
- Support. Something didn't work, an export failed, a transcript looks wrong. Include the project name and roughly when it happened.
- Billing. Plans, invoices, and anything about a charge you didn't expect.
- Privacy. A request about your data, a deletion, or a question about what's stored and for how long. See privacy.
- Security. If you think you've found a vulnerability, say so plainly and don't test it against other people's projects. It will be taken seriously.
- Press or partnerships. Say what you're working on and what you need. A short email is enough.
What isn't offered
There's no phone support, no live chat on this site, and no reseller network. If you need a call before deciding, say so in an email and one can be arranged — but most questions are answered faster in writing.
Business details
SnipHawk is the trading name of an independent business operated from the United Kingdom. This website is a marketing site for the product; the product itself runs at the address you're given when your account is opened.
Written correspondence can be sent to the email address above. If you need a postal address for a legal notice, ask and it will be provided.